Telephone Answering Service
Imagine increasing the profitability of your organization by handling customer phone calls seamlessly 24/7. With Rogers Telephone Answering Services, you can customize your account to suit your company’s special needs. Rogers provides 24-hour live operator-assisted message taking and dispatch services via BlackBerry, cell phone, email and LAN line for a wide variety of businesses including realtors, financial institutions, doctor’s offices, and crisis lines.
Rogers Telephone Answering Service acts as an extension of your office, with a live operator available to answer your important calls. Our professional and efficient telemessaging representatives are available to assist your customers, whether you need full time service or occasional use, anytime day or night. We’ll work with you to understand the unique needs of your business, and develop a solution that works best for you.
- Emergency response protocols
- Scripted order taking/entry
- Executive reception
- Listing dispatch
- After hours, temporary and vacation service
- Casual or high call volume service
- Office appointments and reservations
- Voicemail; routing, mailboxes and transcription
- ATS/Voice transcription
Our Order Entry Service can handle common or complex product scripting and inquiries. Our experienced operators will retrieve important information from the caller to complete any order.
Our Voice Mail Service allows you to check your messages 24/7 with unlimited message storage.
Our Alpha Transcription Services allows your customer to hear a personalized greeting and leave a 15 second message which is deposited and retrieved by a Tele-messaging representative, who then transcribes and pages you alphanumerically.
Our Real Estate Services allows realtors to easily book showings, requested confirmations, and receive property inquiries.
Our Live Answering Service is customized to fit your business needs and includes any means of relaying your messages whether via Short Message Service (SMS), email or directly to your office or home. We provide customized escalation procedures to ensure that your callers receive first-class customer service. Each screened call will be dispatched according to your customized instructions.
Our Custom Dispatch incorporates any device with SMS or email capability, to receive detailed messages from your callers. We provide you with your own Custom Dispatch telephone number which is answered by a live Tele-messaging representative 24/7.
- Scheduled reporting via fax or email
- Extensive message dispatch options
- Enhanced escalation
- Specialized call screening
- Archived message reports/files
- Multiple incoming line
- Exclusive toll free numbers
- Additional voicemail services
- Custom designed billing report
- Appointments calendar
- Reservations and registrations
- Wake-up service
- Call patching
For more information regarding our price plans and enhanced services, contact us directly at 416-769-6858 or 1-800-429-7099.
